Working with families

Our core value is to place children and families first. At R.E.A.L. our families get to know the teams who support their child well and are actively supported to work in partnership with professionals.

We recognise that families know their children better than anyone else. Right from the start we make sure that we spend time listening to families to find out as much as we can, as together we develop the start of their R.E.A.L. learning journey . Each family is unique and we strive hard to ensure that every family feels both valued and supported.

Families have been on an incredible journey before they reach us and have the significant responsibility of caring for a child with complex additional needs. This is a 24-hour role and brings with it both rewards but also challenges. We understand that families feel uncertain about what the future holds and may carry a sense of anxiety. We continually develop and adapt our support for each family, so that whilst caring for their children, we also acknowledge our responsibility to listen to and understand the needs and priorities of parents and carers.

Parent Portal

The idea behind the R.E.A.L. Parents’ Portal was initially developed at the R.E.A.L. Parent Group meetings as a way for parents and carers to gain access to information and support.

The Portal currently provides information for parents and carers of young people accessing the R.E.A.L. Independent school, R.E.A.L. Alternative Provision school and personalised programmes.

We hope to develop the portal to provide individual logins for parents, that give you access to information relating to your child, such as data on attendance, progress and achievements.

Log on to our Parent Portal

“At last someone who listens and places my son at the heart of his learning experience.” Parent

Parent Group

Our Parent Group meets regularly. We encourage all parents and carers to get involved with the group. It’s a great way to make new friends and provides a great opportunity for parents and carers to advise and suggest new ideas and developments to improve the way R.E.A.L. delivers services. We understand that many parents do not live locally and we are always looking for ways of enabling families to feel part of our community and as involved as possible.
We also provide a Facebook group to parents so they can stay up to date, reach out to R.E.A.L. and other parents through a closed, moderated online community.

Interested in finding out more? Please email

Parent View

I am a parent of Katie who attends the R.E.A.L. Independent School.
Katie had been attending mainstream school but her mental health had deteriorated so severely she was admitted into a psychiatric hospital. Eventually she was well enough to be discharged from hospital after nearly 9 months but has complex mental health needs.
She had no confidence, extremely low self-esteem, she has issues of not being able to trust any peers or adults and was petrified to go out of her home.

Since attending R.E.A.L. Education we have seen a massive improvement of her well-being, her confidence has increased, she is able to trust the staff at R.E.A.L Education who have worked with her, she is happy and feels safe in lessons and has been able to engage in education.
Katie has even managed to sit GCSE exams and has passed them all, I am absolutely stunned how well she has done and I never dreamed she would be able to achieve so much. I’m sure without the help, support and commitment from staff at R.E.A.L Education it would’ve never been possible.

Staff at R.E.A.L Education are so caring and passionate, they strive to do the best they can to help, they are friendly, happy and so understanding of Katie’s needs, communication between staff and parents has been excellent.
R.E.A.L Education provide an excellent service for young people and their families, not only do they strive to help educate pupils to the best of their ability, they care and work very hard on the young person’s well-being too.

R.E.A.L. Independent School